The Factors Affecting Information Technology Usage Behavior of Tax Office Employees in the Black Sea Region of Turkey

Abstract

The purpose of this paper is to investigate the factors affecting information technology usage behavior of tax office employees in the Black Sea Region of Turkey. To accomplish this purpose, the data is gathered from 133 tax office employees who work in Black Sea Region of Turkey through a questionnaire that is formed with 5-point Likert-type scale. Research model is developed in the light of Theory of Reasoned Action, and a series of analyses is conducted. The predicted hypotheses are tested thought regression analyses. According to results, intention of tax office employees has the high predictive power on information technology usage. Additionally, attitude and subjective norms of tax office employees have an impact on their intention towards information technology usage. However, their attitude has the more predictive power than their subjective norms on their intentions towards information technology usage