THE SCALES FOR ACCEPTANCE, USABILITY, AND SATISFACTION FOR WEB-BASED MONITORING AND SUPPORT SYSTEMS

Abstract

The purpose of this study is to develop three scales to assess some features of a web-basedmonitoring and support system for internship processes of trainees which was namedMonitoring and Support System (SIDES). These scales are: “SIDES Satisfaction Scale”,“SIDES Acceptance Scale”, and “SIDES Usability Scale”. We developed these scales as anassessment model within the scope of a project. In development phases, the scopes and thenames of the scales were formed by results of the literature review. Satisfaction, acceptanceand usability scales have item pools with 6, 17 and 27 questions respectively. The scales weresubmitted to 10 field experts for taking opinions for validity. After taking expert opinions, thescales were applied to 56 senior students who used the SIDES in an experimental condition inan academic term within the scope of the teaching practice classes in Sakarya UniversityComputer and Instructional Technologies Teaching Bachelor Program. To examine theconstruct validity of the scales, the Exploratory Factor Analyses was used. Cronbach's Alphainternal consistency coefficients were calculated for internal consistency reliabilities. As aresult of the analyses, one-factor, 6-item “SIDES Satisfaction Scale”; 3-factor, 14-item“SIDES Acceptance Scale” and 3-factor, 19-item “SIDES Usability Scale” were developed.These scales may be used or considered as examples for examining the effectiveness of webbased monitoring and support systems.