Supply Chain Orientation, ERP Usage and Knowledge Management in Supply Chain

Abstract

The principal aim of this study is to investigate the direct and indirect impacts of Knowledge Management (KM) and Enterprise Resource Planning (ERP) usage with the mediating effect of Supply Chain Orientation (SCO) on operational performance drawing on a sample of 200 Turkish manufacturing companies. Universal Structure Modelling (USM) were applied to examine the direct and indirect effects of variables on performance. In the path analysis seven hypothesis were evaluated with USM. Data analysis reveals that SCO affects operational performance positively with a degressive nonlinear relationship. Also it is found that there is a positive degressive nonlinear relationship between operational performance (OPER) and financial performance (FIN). The study shows that all relationships other than above are linear. In addition, no support has been found between ERP usage relations with OPER. © 2020, Springer Nature Switzerland AG.