The Reasons for Unethical Behavior in the Turkish Custom Services from Employees' and Citizens' Points of View

Abstract

There is no limit to the potential of individuals and organizations behaving unethically. Unfortunately, this potential is too frequently felt, in that unethical organizational practices are very commonplace. This article explores what accounts for unethical actions in public organizations, more specifically, why public servants commit those unethical practices from the points of view of employees and citizens, taking The Turkish Customs Authority as a case study. It presents the results of a survey of practicing employees of a Turkish public organization and service using citizens. The survey aimed to explore the perceptions of both employees and service users on the reasons of unethical behavior in Turkish custom service workplaces.