Evaluation of Supplier Selection Criteria with Fuzzy DEMATEL Method: An Application on the Pharmacy Industry

Abstract

Efforts to improve supply chain management processes, which have gained importance since the '90s, have become an increasingly important phenomenon in today's competitive business life. Particularly due to recent developments, attention has turned to the health sector and improvement efforts in this sector. Supplier selection, which is the basic criterion of supply chain management, and the criteria that determine these choices are among the important issues that draw attention. In today's world where costs are reflected in prices and quality and service performance affect competition, knowing the primary criteria of pharmacies in the selection of suppliers in the health sector will guide both the actors who play a role in the sectoral dynamics and the companies. For this reason, by drawing attention to the issue of supplier selection of pharmacies, Fuzzy DEMATEL was used as a research method and supplier selection criteria of pharmacies were evaluated.